Official Documents
G11 Privacy Policy — Protecting User Information
This policy explains how g11 collects, uses, stores, and protects your personal information when using our platform. Please read carefully before registering or using our services.
Effective Date: 1 January 2026
Information We Collect from You
When you register and use the g11 platform, we collect several categories of information to ensure our services are delivered securely, accurately, and effectively. The types of information we collect are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and username provided during registration. These details are necessary to verify your identity and manage your account securely.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, screen resolution, and language settings. This information helps us optimize user experience, especially for mobile users in Malaysia.
Payment Information
When you make deposits or withdrawals, we record transaction details including payment methods, amounts in Malaysian Ringgit (RM), and transaction status. We do not store your full card numbers or banking passwords directly — these sensitive details are managed by verified third-party payment providers.
Platform Usage Data
We record usage patterns such as games played, session duration, in-platform actions, and betting history. This data is used to improve service quality and ensure game integrity.
Why We Use This Information
G11 uses collected information solely for legitimate purposes directly related to the delivery of platform services. The primary purposes include:
- Identity verification and account security — ensures account access is restricted to the rightful owner only.
- Financial Transaction Processing — manages deposits and withdrawals in Malaysian Ringgit accurately and securely.
- Customer Support — allows our support team to assist you more effectively whenever any issues arise.
- Platform Enhancements — analyses usage patterns to improve the platform's interface, speed, and stability, particularly on mobile devices.
- Legal Compliance — complies with Malaysia’s legal requirements related to operating an online entertainment platform.
- Important Communications — sends you account-related notifications, terms updates, or important security information.
G11 does not use your personal information for third-party marketing without your consent. We are committed to limiting data use strictly to what is necessary to operate the platform services.
Use of Cookies and Session Tracking
G11 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit the platform.
Types of cookies we use:
- Essential Cookies — required for core platform functions such as login sessions and account security.
- Performance Cookies — collects anonymous usage data to help improve the technical performance of the platform.
- Preference Cookies — stores user preferences such as language selection and display format.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect basic functions of the g11 platform.
Data Storage, Security, and Information Sharing
Data Storage and Retention Periods
Your personal information is stored on servers protected with industry-standard encryption. g11 retains your data for as long as your account remains active or as required to meet legal obligations. Once an account is closed, data will be retained for the period stipulated under Malaysian law before being securely deleted.
Security Measures
G11 uses data encryption during transmission and storage, strict access controls, continuous monitoring of suspicious activity, and regular security audits to protect user information from unauthorized access, alteration, or disclosure.
Sharing Information with Third Parties
G11 does not sell your personal data to any parties. We only share information with third parties under limited circumstances: verified payment providers for processing RM transactions, technical service providers essential to platform operation, and Malaysian authorities where required by law. All third-party providers working with g11 are bound by strict confidentiality agreements.
Your Rights as a User and How to Contact Us
As a g11 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you have the right to request corrections from us.
In certain cases, you may request that we delete your personal data, subject to legal obligations.
Changes to This Privacy Policy
G11 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any significant changes via the platform or email. The updated effective date will be stated at the top of this page.
Contact Us for Privacy Inquiries
If you have any questions, concerns, or requests regarding your personal information, please contact the g11 support team via email at [email protected]. You can also refer to the Frequently Asked Questions to find answers to frequently asked questions. We are committed to responding reasonably promptly to all privacy-related inquiries.
Further Questions About Our Privacy Policy?
The g11 support team is ready to help you understand how we manage your personal information. You can also check our FAQ page or register an account to start using the platform.