User Health & Safety
G11 Responsible Gaming — Play Smart
G11 believes the best entertainment is entertainment enjoyed in balance. This page provides guidance, self-control tools, and support resources to help you play in a healthy and responsible way.
Our Position
G11's Commitment to Responsible Gaming
At g11, responsible gaming is more than a rule — it's a core value we stand by. We believe every user deserves to enjoy entertainment in an environment that is safe, transparent, and supportive of their wellbeing.
The g11 platform offers a range of self-control features that allow users to manage their gaming experience according to their own comfort and means. We never encourage users to play beyond their limits, whether in terms of time or money.
Our goal is to keep your experience on g11 enjoyable — not a source of stress or financial strain. If you feel gaming is starting to affect your daily life, we encourage you to use the available self-control tools or seek professional help.
Recognise the Warning Signs
Signs of At-Risk Gaming Behaviour
Recognise the early signs and take action before the issue becomes more serious.
Continuing to play solely to try to recover money you have already lost is a red flag that needs to be addressed immediately.
If you find it difficult to end a session even after setting a time limit, that is a sign you should take a closer look at your gaming habits.
Using money meant for essentials — such as bills, food, or loan repayments — to fund gaming is a situation that requires immediate help.
When gaming starts taking time away from work, family, or important social activities, it is a clear signal to reassess your priorities.
Feeling anxious, irritable, or stressed when not playing — or using gaming as an escape from problems — are signs that deserve attention.
If you feel the need to hide your activity or the amount of time or money you've spent from family or friends, that's something worth taking seriously.
Practical Tips
How to Set Effective Time and Budget Limits
One of the most effective ways to enjoy the g11 platform responsibly is to set clear limits before you start playing — not after.
Set a Weekly or Monthly Budget Limit
Set an amount in MYR (RM) that you're comfortable spending per week or month. Make sure this comes from discretionary income — not essentials like rent, food, or bills. Once you hit that limit, stop playing even if you feel the urge to continue.
Limit Your Session Time
Set an alarm or reminder on your phone before starting a session. Take at least a 15 to 20 minute break every hour, and avoid playing late at night when your judgement is more likely to be impaired.
Track and Review Your Records
Keep a simple record of how much time and money you spend each week. Reviewing this regularly helps you stay aware of your gaming patterns and make smarter decisions.
Quick Tips for Healthy Gaming
- Never play when you are stressed, feeling low, or under the influence of alcohol.
- Treat every amount spent as the cost of entertainment, not an investment that needs to deliver a return.
- Make time for hobbies and activities outside the platform to maintain a healthy life balance.
- Take a complete break from all gaming activity for at least one or two days each week.
Self-Control Features Available at g11
G11 provides self-control tools accessible through your account settings. These features are designed to help you manage your gaming experience in a more structured way.
Set a maximum deposit amount in RM on a daily, weekly, or monthly basis. Once the limit is in place, the system will block any deposit that exceeds that amount for the chosen period.
If you need a short break, use the cooling-off feature to temporarily suspend access to your account for 24 hours, 48 hours, or one week, depending on your needs.
Users who feel they need a longer break can apply for self-exclusion for an extended period. During this time, the account cannot be accessed and no reactivation requests will be processed.
To enable any of the self-control features above, contact the g11 support team at [email protected]. All self-control requests will be processed within 24 hours.
Minor Protection
G11 takes the protection of children and teenagers very seriously. Our platform is strictly for users aged 18 and above. We apply an age verification process at registration and may request identity documents at any time.
Responsibilities of Parents and Guardians
If you share a device with younger family members, we advise you to:
- Always log out of your g11 account after each session and do not save your password automatically on shared devices.
- Use a strong, unique password for your account and never share your login details with anyone.
- Install parental control software or content filters on devices shared with children.
- Have an open conversation with your children about the risks of online gambling and the importance of respecting age restrictions.
If you suspect someone under the age of 18 has accessed the g11 platform, please contact our support team immediately at [email protected] for prompt action.
Life Balance and Seeking Professional Help
Healthy entertainment is part of a balanced lifestyle. g11 encourages all users to ensure that gaming doesn't take time away from what matters — family, work, health, and meaningful social activities.
If you or someone you know is struggling with gambling-related issues, remember that seeking help is a sign of strength, not weakness. Professional support is available and can make a real difference.
First Steps You Can Take Right Now
- Talk to someone you trust — a family member, close friend, or counsellor — about how you are feeling.
- Contact the g11 support team to enable self-control tools or a temporary self-exclusion.
- Seek advice from a qualified counsellor or mental health professional in Malaysia for more comprehensive support.
- Check Page FAQ us for more information on how to manage your account and self-control settings.
G11 is always here for you — not just as an entertainment platform, but as a partner that genuinely cares about your wellbeing. Reach out to us at [email protected] for any assistance or information on responsible gaming.
Have a Question or Need Support?
The g11 support team is here to help you understand our self-control tools or answer any questions about responsible gaming. You can also visit the FAQ page for more information.